Privacy Notice

In Simplybook we take your privacy seriously, as we do take our own. This is why we only collect information that is essential to process your booking. We only keep it for the time needed to provide you with your vehicle rental and insurance service and for the period required by legal obligations. We only use the essential information to contact you about news and offers after your clear consent. You have the right to access, change or delete this information.

Please read this Privacy Policy to understand more on why and how we collect and handle your information. If you have more questions concerning your privacy or want to access, change or delete information, contact our Data Controller at [email protected]

Why we ask you to provide information


Operational and Communication Purposes

We ask you to provide some information such as your full name, driver’s license, phone number and email details in order to process your vehicle booking and insurance coverage.

Simplybook will only use your email to send the necessary documents for your vehicle rental. We will only send further emails to let you know about our offers or travel destinations after we receive clear consent from you.


Payment purposes

We also ask you to provide your payment card information to process your booking. Simplybook does not store this information. To ensure safe transactions we use Stipe, a secure online payment service system. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.


Improvement purposes

In order to improve our services, website and blog user experience, we also use Google Analytics. If you want to opt out you can install opt-out browser add-on.

We also collect data from car rentals offices such as vehicle size or operational information in order to improve Simplybook to better suit our partners needs.

How we store and share your information

Information Use and Storage

Simplybook will not sell or rent your information to others. We may store your information in locations outside our direct control such as designated drives and servers, and will only be uploaded to an approved cloud computing service.

We will only retain your information as long as it is necessary for the complete the operational purposes that you have selected, and for the period required by law.

Any personal information you chose to make publicly available for example through a post on our blog comments will be viewable to others. This information might remain cached or archived by others in case you decide to delete it.

Third Parties

All our third-party companies (car rentals, payment processors, insurance processors) are obligated to comply with the General Data Protection Regulation. Please review their privacy policies for further details.

You can access, correct and delete your information

In case you do not want to receive any more emails on offers and traveling destinations you can chose to unsubscribe by clicking at the notification at the end of the email we send to you.

At any given time you can request to access or change information that you have provided, after you safely verify your identity. You can do this through our Contact us section.

Car Rental Companies: It is essential to exercise your right to correct or update your information as soon as possible through your Account Settings.