Question 1

What proof of identification/documentation do I need to have at pick-up?

Accepted Answer

When you pick up your vehicle you need to have:

a printed version of the Simplybook voucher you received after you reserved your car. If you don't have the voucher, the rental company may charge you at local rates.
A valid photo ID (Passport or National ID) of you and any additional drivers.
EU/International Driver's License, for you and any additional drivers. If your license is not in the Roman alphabet (i.e. Arabic, Russian or Chinese) you need to bring an International Driver Permit and your domestic license.
Your credit card.

Please note: If you do not present the required documents, the documentation is not valid, or you do not have enough funds on your credit card, the vehicle rental agent may refuse to release the vehicle and no funds will be reimbursed.

Question 2

How old do I have to be to rent a car - motorbike/quad with Simplybook?

Accepted Answer

21-75 years old. There might be a small surcharge for ages 21-25 and 70-75 which will be included in the final quote shown at your search results.

Question 3

How can I pay to reserve a car/motorbike/quad?

Accepted Answer

You can pay for your car hire by using a valid credit or debit card. We accept Visa, Mastercard and American Express. A 10% deposit will be charged on the provided card. You will pay off at the pick up of your vehicle. Simplybook does not store your card information. To ensure safe transactions we use Stripe, a secure online payment service system certified to the most stringent level of certification available in the payments industry.

Question 4

Is insurance included in the rental price?

Accepted Answer

Basic insurance (Third Party Liability) is included in all rentals. We strongly recommend additional coverage options such as Collision Damage Waiver (CDW) and Theft Protection for complete peace of mind during your Greek island adventure.

Question 5

Can I cancel or modify my reservation?

Accepted Answer

Yes, you can cancel or modify your reservation up to 24 hours before pickup without any fees. Cancellations made within 24 hours may incur charges depending on the booking terms. Please contact us at rentals@simplybook.com for assistance.

Question 6

What happens if I return the car late?

Accepted Answer

Late returns are charged by the hour for the first 2 hours. After that, you'll be charged for a full additional day. Please contact us if you expect to be late to avoid unnecessary charges.

Question 7

Are there any hidden fees?

Accepted Answer

No hidden fees! Our prices include basic insurance, unlimited mileage, and VAT. Optional extras like GPS, child seats, or additional insurance are clearly itemized during booking. What you see is what you pay.

Question 8

What fuel policy do you follow?

Accepted Answer

We operate a 'Full to Full' policy - you receive the car with a full tank and return it full. If returned without a full tank, refueling charges will apply at local rates.

Question 9

Can I drive to other countries or take ferries?

Accepted Answer

Cross-border travel may be allowed depending on the rental terms and destination country. Additional fees and documentation may be required. Ferry travel requires special permission. Please inform us during booking if you plan to travel abroad or take ferries.

Question 10

What type of car is best for Greek islands?

Accepted Answer

For narrow streets and steep hills, we recommend compact cars or small SUVs. Manual transmission vehicles are more fuel-efficient for island terrain. For Crete or larger islands, SUVs provide comfort for longer distances.

Question 11

Do you offer pickup and delivery services?

Accepted Answer

Yes! We offer pickup at airports, ports, and hotels. Free delivery is available to most accommodations for bookings over €100. This service is perfect for hassle-free vacation starts.

Question 12

What should I know about parking in tourist areas?

Accepted Answer

Parking can be challenging in popular areas like Oia (Santorini) and Mykonos Town during peak season. We recommend parking outside main tourist areas and walking. Many hotels offer parking for guests.

Question 13

Is air conditioning included?

Accepted Answer

All our vehicles come with air conditioning as standard. During Greek summer months (June-September), this is essential for comfortable driving and is included at no extra cost.

Question 14

Do you provide winter driving equipment?

Accepted Answer

Winter tires and chains are provided when necessary. Mountain areas may require chains during snow conditions - we'll brief you on usage during pickup. We operate year-round with seasonal adjustments.

Question 15

What are your age restrictions and additional driver policies?

Accepted Answer

Drivers must be 21-75 years old with a license held for at least 1 year. Young driver surcharges apply for ages 21-25. Additional drivers must meet the same requirements and be present during pickup with their license and ID.

Frequently Asked Questions about Vehicle Rental in Greece