Frequently Asked Questions

When you pick up your vehicle you need to have:

• a printed version of the Simplybook voucher you received after you reserved your car. If you don't have the voucher, the rental company may charge you at local rates.
• A valid photo ID (Passport or National ID) of you and any additional drivers.
• EU/International Driver's License, for you and any additional drivers. If your license is not in the Roman alphabet (i.e. Arabic, Russian or Chinese) you need to bring an International Driver Permit and your domestic license.
• Your credit card.

Please note: If you do not present the required documents, the documentation is not valid, or you do not have enough funds on your credit card, the vehicle rental agent may refuse to release the vehicle and no funds will be reimbursed.

21-75 years old. There might be a small surcharge for ages 21-25 and 70-75 which will be included in the final quote shown at your search results.

You can pay for your car hire by using a valid credit or debit card. We accept Visa, Mastercard and American Express. A 10% deposit will be charged on the provided card. You will pay off at the pick up of your vehicle. Simplybook does not store your card information. To ensure safe transactions we use Stripe, a secure online payment service system certified to the most stringent level of certification available in the payments industry.