Question 1

De quelles preuves d'identification/documents ai-je besoin lors de la ramasser ?

Accepted Answer

Lorsque vous récupérez votre véhicule, vous devez avoir :

une version imprimée du bon Simplybook que vous avez reçu après avoir réservé votre voiture. Si vous n'avez pas le bon, la société de location peut vous facturer aux tarifs locaux.
Une pièce d'identité avec photo en cours de validité (passeport ou carte d'identité nationale) représentant vous et tout autre conducteur.
Permis de conduire UE/international, pour vous et tous les conducteurs supplémentaires. Si votre permis n'est pas en alphabet romain (arabe, russe ou chinois), vous devez vous munir d'un permis de conduire international et de votre permis national.
Votre carte de crédit.

Remarque : si vous ne présentez pas les documents requis, si les documents ne sont pas valides ou si vous n'avez pas suffisamment de fonds sur votre carte de crédit, l'agent de location de véhicules peut refuser de libérer le véhicule et aucun remboursement ne sera effectué.

Question 2

Quel âge dois-je avoir pour louer une voiture, une moto/un quad avec SimplyBook ?

Accepted Answer

21 à 75 ans. Il peut y avoir un petit supplément pour les personnes âgées de 21 à 25 ans et de 70 à 75 ans, qui sera inclus dans le devis final affiché dans les résultats de votre recherche.

Question 3

Comment puis-je payer pour réserver une voiture/une moto/un quad ?

Accepted Answer

Vous pouvez payer votre location de voiture en utilisant une carte de crédit ou de débit valide. Nous acceptons les cartes Visa, Mastercard et American Express. Un dépôt de 10 % sera débité sur la carte fournie. Vous paierez lors de la prise en charge de votre véhicule. Simplybook ne conserve pas les informations de votre carte. Pour garantir la sécurité des transactions, nous utilisons Stripe, un système de service de paiement en ligne sécurisé certifié selon le niveau de certification le plus strict disponible dans le secteur des paiements.

Question 4

Is insurance included in the rental price?

Accepted Answer

Basic insurance (Third Party Liability) is included in all rentals. We strongly recommend additional coverage options such as Collision Damage Waiver (CDW) and Theft Protection for complete peace of mind during your Greek island adventure.

Question 5

Can I cancel or modify my reservation?

Accepted Answer

Yes, you can cancel or modify your reservation up to 24 hours before pickup without any fees. Cancellations made within 24 hours may incur charges depending on the booking terms. Please contact us at rentals@simplybook.com for assistance.

Question 6

What happens if I return the car late?

Accepted Answer

Late returns are charged by the hour for the first 2 hours. After that, you'll be charged for a full additional day. Please contact us if you expect to be late to avoid unnecessary charges.

Question 7

Are there any hidden fees?

Accepted Answer

No hidden fees! Our prices include basic insurance, unlimited mileage, and VAT. Optional extras like GPS, child seats, or additional insurance are clearly itemized during booking. What you see is what you pay.

Question 8

What fuel policy do you follow?

Accepted Answer

We operate a 'Full to Full' policy - you receive the car with a full tank and return it full. If returned without a full tank, refueling charges will apply at local rates.

Question 9

Can I drive to other countries or take ferries?

Accepted Answer

Cross-border travel may be allowed depending on the rental terms and destination country. Additional fees and documentation may be required. Ferry travel requires special permission. Please inform us during booking if you plan to travel abroad or take ferries.

Question 10

What type of car is best for Greek islands?

Accepted Answer

For narrow streets and steep hills, we recommend compact cars or small SUVs. Manual transmission vehicles are more fuel-efficient for island terrain. For Crete or larger islands, SUVs provide comfort for longer distances.

Question 11

Do you offer pickup and delivery services?

Accepted Answer

Yes! We offer pickup at airports, ports, and hotels. Free delivery is available to most accommodations for bookings over €100. This service is perfect for hassle-free vacation starts.

Question 12

What should I know about parking in tourist areas?

Accepted Answer

Parking can be challenging in popular areas like Oia (Santorini) and Mykonos Town during peak season. We recommend parking outside main tourist areas and walking. Many hotels offer parking for guests.

Question 13

Is air conditioning included?

Accepted Answer

All our vehicles come with air conditioning as standard. During Greek summer months (June-September), this is essential for comfortable driving and is included at no extra cost.

Question 14

Do you provide winter driving equipment?

Accepted Answer

Winter tires and chains are provided when necessary. Mountain areas may require chains during snow conditions - we'll brief you on usage during pickup. We operate year-round with seasonal adjustments.

Question 15

What are your age restrictions and additional driver policies?

Accepted Answer

Drivers must be 21-75 years old with a license held for at least 1 year. Young driver surcharges apply for ages 21-25. Additional drivers must meet the same requirements and be present during pickup with their license and ID.

Questions fréquentes sur la location de véhicules en Grèce