Question 1

Quale prova di identificazione/documentazione devo avere al ritiro?

Accepted Answer

Al momento del ritiro del veicolo è necessario avere:

una versione stampata del voucher Simplybook ricevuto dopo aver prenotato l'auto. Se non disponi del voucher, la società di noleggio potrebbe addebitarti tariffe locali.
Un documento d'identità valido con foto (passaporto o carta d'identità nazionale) di te e di eventuali conducenti aggiuntivi.
Patente di guida UE/internazionale, per te e per eventuali conducenti aggiuntivi. Se la tua patente non è in alfabeto romano (cioè arabo, russo o cinese) devi portare un permesso di guida internazionale e la tua patente nazionale.
La tua carta di credito.

Nota: se non si presentano i documenti richiesti, la documentazione non è valida o non si dispone di fondi sufficienti sulla carta di credito, l'agente di noleggio del veicolo potrebbe rifiutarsi di rilasciare il veicolo e non verrà rimborsato alcun importo.

Question 2

Quanti anni devo avere per noleggiare un'auto - moto/quad con SimplyBook?

Accepted Answer

21-75 anni. Potrebbe esserci un piccolo supplemento per le persone di età compresa tra 21 e 25 anni e 70-75 anni che verrà incluso nel preventivo finale mostrato nei risultati della ricerca.

Question 3

Come posso pagare per prenotare un'auto/moto/quad?

Accepted Answer

Puoi pagare il tuo noleggio auto utilizzando una carta di credito o di debito valida. Accettiamo Visa, Mastercard e American Express. Un deposito del 10% verrà addebitato sulla carta fornita. Pagherai al ritiro del veicolo. Simplybook non memorizza i dati della tua carta. Per garantire transazioni sicure utilizziamo Stripe, un sistema di servizi di pagamento online sicuro certificato secondo il livello di certificazione più rigoroso disponibile nel settore dei pagamenti.

Question 4

Is insurance included in the rental price?

Accepted Answer

Basic insurance (Third Party Liability) is included in all rentals. We strongly recommend additional coverage options such as Collision Damage Waiver (CDW) and Theft Protection for complete peace of mind during your Greek island adventure.

Question 5

Can I cancel or modify my reservation?

Accepted Answer

Yes, you can cancel or modify your reservation up to 24 hours before pickup without any fees. Cancellations made within 24 hours may incur charges depending on the booking terms. Please contact us at rentals@simplybook.com for assistance.

Question 6

What happens if I return the car late?

Accepted Answer

Late returns are charged by the hour for the first 2 hours. After that, you'll be charged for a full additional day. Please contact us if you expect to be late to avoid unnecessary charges.

Question 7

Are there any hidden fees?

Accepted Answer

No hidden fees! Our prices include basic insurance, unlimited mileage, and VAT. Optional extras like GPS, child seats, or additional insurance are clearly itemized during booking. What you see is what you pay.

Question 8

What fuel policy do you follow?

Accepted Answer

We operate a 'Full to Full' policy - you receive the car with a full tank and return it full. If returned without a full tank, refueling charges will apply at local rates.

Question 9

Can I drive to other countries or take ferries?

Accepted Answer

Cross-border travel may be allowed depending on the rental terms and destination country. Additional fees and documentation may be required. Ferry travel requires special permission. Please inform us during booking if you plan to travel abroad or take ferries.

Question 10

What type of car is best for Greek islands?

Accepted Answer

For narrow streets and steep hills, we recommend compact cars or small SUVs. Manual transmission vehicles are more fuel-efficient for island terrain. For Crete or larger islands, SUVs provide comfort for longer distances.

Question 11

Do you offer pickup and delivery services?

Accepted Answer

Yes! We offer pickup at airports, ports, and hotels. Free delivery is available to most accommodations for bookings over €100. This service is perfect for hassle-free vacation starts.

Question 12

What should I know about parking in tourist areas?

Accepted Answer

Parking can be challenging in popular areas like Oia (Santorini) and Mykonos Town during peak season. We recommend parking outside main tourist areas and walking. Many hotels offer parking for guests.

Question 13

Is air conditioning included?

Accepted Answer

All our vehicles come with air conditioning as standard. During Greek summer months (June-September), this is essential for comfortable driving and is included at no extra cost.

Question 14

Do you provide winter driving equipment?

Accepted Answer

Winter tires and chains are provided when necessary. Mountain areas may require chains during snow conditions - we'll brief you on usage during pickup. We operate year-round with seasonal adjustments.

Question 15

What are your age restrictions and additional driver policies?

Accepted Answer

Drivers must be 21-75 years old with a license held for at least 1 year. Young driver surcharges apply for ages 21-25. Additional drivers must meet the same requirements and be present during pickup with their license and ID.

Domande frequenti sul noleggio veicoli in Grecia